Allow your customers to choose the time and manner as to how they could receive products using any device. Allow customers to purchase products online, pick up the purchase in the shop or even have it delivered to their homes.
Dynamics 365 Commerce (Retail) is a multi-channel retail management solution that combines an office's capacities, a call centre, as well as physical and internet shops.
The solution has been chosen by companies that see customer satisfaction and rapid income growth as their priorities.
Adaptive product selection and recommendations that exceed customer expectations.
Combining digital, shop and office operations under a unified platform.
All the information required for quickly making data-based decisions.
The application ensures unified and flawless management of retail functions
Ensure office capacities that allow configuring products, employees, business processes and other functions necessary for your business.
Define payment types, delivery methods, product groups, income and expense accounts, cash desks and employees for each shop. Describe the products available in each shop, along with their discounts.
Provide a POS solution for your shop assistants to manage sales end to end, and to process customer orders, perform consumer service operations and manage the warehouse using mobile devices as well as computers.
Use the online shop solution to determine products, prices, languages, payment methods, delivery modalities, performance centres and other aspects of the online trade channel.
Provide a retail channel for the call centre employees to offer an accessible customer service application to the user.
Create task lists, manage assignment criteria, track the task status and integrate actions with the main office and point-of-sale applications.
Dynamics 365 Commerce provides considerable advantages for rapid business growth
Allow your customers to choose the time and manner as to how they could receive products using any device. Allow customers to purchase products online, pick up the purchase in the shop or even have it delivered to their homes.
Create an online shop with an easy-to-use tool, guaranteeing and ensuring all of the functions required by a retail company.
Provide excellent service and exceed the customer’s expectations, rapidly reacting to their needs and requests at all levels. Facilitate long-lasting customer relationships and loyalty.
Use multi-channel sales information and alongside data about costs in order to create optimal sales campaigns.
Use a single application for the entire procurement procedure. Manage contracts, attract suppliers, monitor on-schedule implementation of deliveries and cooperate with external sellers.
Make use of the advantages of a configurable and adaptable platform that complies with global conformity and security standards.