Elva Baltic Vehicle Dealer Management System

Elva Baltic customized module-based solution Vehicle Dealer Management System delivers Car dealers the right business management solution to overcome challenges of balancing manufacturer requirements and providing high quality everyday customer service. DMS Vehicle CRM module supports efficiency of everyday operations as well as delivers complete and customizable analysis at any given moment.

DMS Vehicle CRM

Elva Baltic Vehicle Dealer Management system CRM (Contact Relationship Management) module provides Vehicle traders appropriate solution for customer desire aggregation, sales process managing, campaign management and salesperson performance evaluation. The system in addition to integration with ERP functions includes wide range of transactions:

  • Recordkeeping and analysis of customer interests
  • Customer and prospect classification by user-defined characteristics, corresponding customer segmentation
  • Campaign offer mailing
  • Customized User friendly interaction creation
  • Sales process management and planning by customized to-dos matrix
  • Task and client assignment to Salesperson
  • Campaign and recall actions service information distribution
  • Document attachment in MSWord and other common formats
  • Registration of agreement data
  • Contact duplicate controls
  • Integration of contactpersons and customers, suppliers, employees data and other functionality
  • Anlysis matrix of contactperson interactions by type, prospects, salespersons.
  • Sales actions, campaigns and integration with CRM, Vehicle cost prevision – cost calculator, discount restrictions
  • Statistics of contact persons, campaign results, Lost Sales
  • Customer complaint and satisfaction accumulation
  • Document processing and multi language document creation based on user-defined templates
  • Reminders
  • Sales process methodology maintaining tool Vehicle CRM lets you deliver superior customer service, plan and track salesperson activities to increase efficiency, provide easy access to campaign results and prospects data.

These and even more expectations you can meet implementing the new Microsoft Dynamics Navision Elva Baltic Vehicle Dealer Management System.

Invite us to give you a presentation at a place and time proper for you to find out more information and express your necessities! If you have any questions feel free to contact our  Sales Manager Alvils Tabaks (tel.+371 67065115; e-mail: alvist@elva.lv).