DMS Vehicle SERVICE MANAGEMENT

Elva Baltic customized module-based solution Vehicle Dealer Management System delivers Car dealers and Auto Service companies the right business management solution to overcome challenges of balancing manufacturer requirements and providing high quality everyday customer service.
DMS Service Management module supports efficiency of everyday operations as well as delivers complete and customizable analysis at any given moment.

Elva Baltic Vehicle Dealer Management system Service Management module provides Vehicle dealers and Auto Services the appropriate solution for planning, organizing and tracking service operations. The system in addition to integration with ERP functions includes wide range of transactions:

  • Task and order assigning to mechanics on-line with service orders input
  • Integrated planning matrix
  • Spare part reserving and automatic ordering
  • Task packages, sets, instructions, defect code catalogues
  • Work standard time and real time trackin
  • Manufacturer based work classification by vehicle model, VIN decoding
  • Recall service management and integration with CRM
  • Mechanic efficiency and salary calculations
  • Service material and task consumption,
  • Invoicing including insurance, guarantee agreements, third parties etc.
  • Various pricing policy based on agreements and customer/item/work/resource classification
  • Technical condition evaluation, External service, car rental planning and tracking
  • Fully customizable to any vehicle brand (included – Renault Oval Plate; Volvo work standard times, classification by model etc.)
  • Service history and statistics
  • Possibility to analyze any entered data by any category that is set up.

Service module lets you act responsively to customer demands, track and monitor processes in service as well as get rapid reflection of transactions in financial results.

These and even more expectations you can meet implementing the new Microsoft Dynamics Navision Elva Baltic Vehicle Dealer Management System. Invite us to give you a presentation at a place and time proper for you to find out more information and express your necessities! If you have any questions feel free to contact our Sales Manager Alvils Tabaks (tel.+371 67065115; e-mail: alvist@elva.lv).