Microsoft Dynamics CRM

Stay Connected to People, Customers, and Systems

Microsoft Dynamics CRM software from Microsoft offers customer relationship management and CRM online solutions for sales, customer service, and marketing. Microsoft Dynamics CRM helps make the connections that build loyalty and maximise the value of your customer relationships. Easy-to-use and flexible, it empowers your people with tools that increase knowledge sharing and simplify account management.

Customer Relationship Management software solutions that work within Microsoft Outlook to help companies manage sales, marketing, and customer service operations.

Sales Force Automation

Optimise your sales efforts with the familiar and intelligent features of Microsoft Dynamics CRM. Take advantage of a highly intuitive interface and embedded Microsoft Office capabilities to increase time with customers, shorten sales cycles, increase close rates and achieve real-time insight.

Customer Service

Microsoft Dynamics CRM meets the changing expectations of customers with a service solution that is robust and flexible. Users find familiar functionality and an interface that let them work in a personal, natural way. This intelligent solution informs customer service professionals with guidance that is insightful and actionable. The result is a connected, collaborative and integrated organisation.

Marketing

Get a CRM marketing solution that is flexible, easy to use and engineered to fit your business. Transform every touch point into a marketing opportunity and harness the undiscovered potential within your customer base. With familiar and intelligent marketing capabilities in Microsoft Dynamics CRM, you can market more effectively, improve productivity and gain actionable insight into your marketing efforts.

CRM for Microsoft Outlook

If you’re like many people, you use Microsoft Office Outlook as your communications, scheduling, and contact management hub for business. You can continue to use the familiar Outlook interface and integrate Microsoft Dynamics CRM at the same time by using Microsoft Dynamics CRM 2015 for Outlook. CRM 2015 for Outlook can also provide access to CRM data while you’re offline.

Extended CRM

Organisations also need to manage other relationships that are integral to success – employees, partners, suppliers, distributors, vendors and many other critical stakeholders. Microsoft Dynamics CRM can easily be customised for these “Extended CRM” scenarios and enhance the value of all relationships, improve business relevance and fit, drive operational excellence and increase business insights.

Get more information about Microsoft Dynamics CRM.