We are looking for someone who can lead, coordinate, and organize, caring deeply about both customer experience and process quality! If you’re charismatic, proactive, and enjoy solving issues before they become problems – this could be your next step!
What will you do?
- manage processes related to existing customer service and maintenance;
- coordinate implementation projects for new clients – from start of collaboration to handover to maintenance;
- monitor quality indicators, suggest and implement improvements;
- ensure customers feel heard and serviced at the highest level;
- regularly visit clients in Latvia to ensure successful cooperation.
What do we expect from you?
- at least 5 years of experience working with clients, with practical experience in project management;
- ideally, experience in both customer service and service implementation processes;
- analytical thinking and decision-making ability – independently and promptly handle daily customer situations;
- charisma and communication skills – adept at listening to clients and offering solutions;
- language skills: fluent in latvian, and at least b2 level in russian and english (for working with international clients);
- higher education.
Building career with us, You will get:
- not just colleagues, but true team members who inspire and support each step of the way;
- hybrid work – approximately 50/50 office/remote (client meetings may be in person);
- health insurance that cares for you and your loved ones;
- opportunities for continuous growth and development – we want you to grow with us;
- free parking at the office – simple, yet pleasant;
- salary ranging from 2000 to 3000 euros (gross).
