The company is made up of people. Therefore the ELVA management pays the most significant attention to the systematic continuing education of their specialists, whilst improving their professional qualifications. Working alongside companies that are represented in several countries, our specialists have obtained extensive international experience, including through their use of, and building up their, foreign language skills.
Each customer has the right to expect that we will treat them as if they were our only and most important customer. Therefore, we believe it is our duty to provide high-speed service. Clear communication is the basis for good cooperation. This means honestly and openly approaching any problem solving and solution and providing information about the entrusted tasks. An essential principle of excellent service is constantly looking for innovative solutions, always selecting the option that is best, and most suited for, the customer.
The foundation of trust is work based on knowledge, experience and an honest attitude. Trust must be justified and earned again and again. In order to ensure this trust, we work according to high standards of quality, based on international standards and methodologies (ISO, ITIL and SureStep), which we have adapted to our needs.